Jump N Play Call Jump N Play Today on 01483 912 112
We deliver to

Surrey, Berkshire and beyond!

Addlestone, Aldershot, Ascot, Ash, Badshot Lea, Bagshot, Binfield, Bisley, Blackwater, Bracknell, Brookwood, Burpham, Byfleet, Chertsey, Chessington, Chobham, Church Crookham, Churt, Claygate, Cobham, College Town, Compton, Cove, Crondall, Crookham, Crowthorne, Datchet, Deepcut, East Clandon, East Horsley, East Molesey, Effingham, Egham, Elvetham Heath, Englefield Green, Esher, Eton, Ewshot, Fairlands, Farnborough, Farncombe, Farnham, Fetcham, Finchampstead, Fleet, Frimley, Godalming, Goldsworth Park,Guildford, Hampton, Hart, Hersham, Hook Heath, Horsell, Jacobs Well, Kingston, Knaphill, Leatherhead, Lightwater, Long Ditton, Lyne, Maybury, Mayford, Merrow, Mytchett, New Haw, New Maldon, Normandy, Ockham, Old Woking, Onslow Village, Ottershaw, Oxshott, Pirbright, Puttenham, Pyrford, Ripley, Sandhurt, Send, Shalford, Shepperton, Shere, St Johns, Staines, Stanwell, Stoke D'Abernon, Sunbury, Sunningdale, Sunninghill, Surbiton, Surrey Heath, Thames Ditton, Thorpe, Tolworth, Tongham, Trumps Green, Upper Halliford, Virginia Water, Walton-on-Thames, Warfield, Wentworth, West Byfleet, West Clandon, West End, West Horsley, West Molesey, Weybridge, Windlesham, Windsor, Winnersh, Wisley, Woking, Wokingham, Woodham, Worplesdon, Yateley & Surrounding Areas.

Member of Bouncy Castle Network / BIHA / TIPE / PIPA tested castles

Frequently Asked Questions

Q: How Long Does A Hire Last?
A: Its up to you how long your party is going to last. We do not hire by the hour but by the day so if your party is 3 hours or 6 hours thats fine by us. We will arrange a pre agreed delivery and collection time prior to your event with the average hire lasting between 4 and 6 hours.

Q: Do You Set Up The Equipment?
A: Yes. We will set up all of the equipment creating a safe and contained soft play environment. Please allow 45 minutes to an hour (subject to package size) before your party is due to start to set up the equipment and 45 minutes to an hour after the party has finished for the equipment to be packed away. Tighter time frames can be accommodated if required (minimum 30 minutes) by prior arrangement only.

Q: Is Your Equipment Clean?
A: Absolutely. We guarantee all of our equipment to be clean and in immaculate condition for every hire. All of our equipment is thoroughly cleaned following every hire and given an antiseptic wipe down following set up to destroy any germs picked up in transit.

Q: Can Your Equipment Go Outside?
A: Our soft play hire equipment is only available for indoor hire either in a venue, your home or a party tent where a suitable covered dry space is available to install the equipment. If however on the day the weather is good and is set to remain good all day we are happy to set up the equipment outside. We should stress that we do not accept bookings for outdoor hires where an covered dry space is not available as our equipment is not suitable for use in the rain and must not under any circumstances get wet. If the weather were to change or be forecast for rain on the day and there was nowhere to set up the equipment indoors we would have no alternative that to cancel the booking leading to disappointment all round. We do however hire party tents if indoor dry space is an issue.

Q: How Do I Pay?
A: Jump N Play Soft Play Hire take a 2​0% booking deposit to secure your booking, payable either by bank transfer or debit or credit card (cards are subject to a 2.5% handling fee). The balance is payable in cash upon delivery or by bank transfer no less than 7 days before your party. With the withdrawal of the Cheque Guarantee Card we regret that we are no longer able to accept cheques and do not have the facility to accept credit or debit card payments on the day of the hire.

Q: Do I Need To Pay A Deposit?
A: Yes, we ask for a 20% booking deposit to secure your soft play party package and date. ​

Q: What Happens If I Need To Cancel?
A: As long as you cancel your booking no less than ​14 days before your hire date your deposit will be returned in full. For cancellations received less than 7 days before the hire date your 20% deposit will be retained.

Q: Do You Have Public Liability Insurance?
A: Yes we have 5 million public and product liability insurance as well as employers’ liability insurance. This covers us against accident and injury caused by our equipment failing or incorrect or unsafe installation. This does not however cover the hirer for accidents or injury resulting from the misuse or abuse of the equipment when the hirer is responsible for providing their own supervision. Any operator telling you otherwise is not telling you the truth. Most household insurance will cover the hirer for accidents or injury at a person’s home or property although it remains the responsibility of the hirer to check that their insurance will cover them. As the hirer, you are responsible for ensuring adult supervision of the equipment at all times unless supervision is provided by a Jump N Play member of staff.

Q: How Much Room Do I Need To Allow?
A: This really depends on the package your looking to hire. We supply all of our packages with soft play mats which can be arranged in almost any shape to accommodate different layouts. Each package will be supplied with enough mats to create the ideal soft play area however smaller areas can be accomodated if space is limited. Please notify us is space is a potential issue so we can discuss your individual requirements.

Q: I Live Outside Your Delivery Area, Will You Deliver To Me?
A: As standard we cover a 20 mile radius of Woking however occasionally delivery outside of this area (up to 25 miles) when out of season or for midweek hire. We will only delivery out of area for orders over £150 and delivery charges will apply. Please call us for more details and a quote.

Q: Can I Collect The Equipment?
A: No. Our equipment is very bulky and will not always fit into a standard family vehicle. We deliver all of our equipment and later collect from your home or venue.

Q: What Time Will You Deliver and Collect The Equipment?
A: We aim to be as flexible as possible when it comes to delivery and collection times to accommodate personal preference and party times however allocate deliveries according to location and need. We allocate specific slots on a first come first served and priority basis with indoor hires taking priority over those who can be a little more flexible. As standard we deliver our equipment between 8am and 12noon and start collections at 5pm. If you require a specific delivery or collection time please notify us at the time of booking.

Q: Are You A Member Of Any Recognised Organisations?
A: We are proud members of both the British Inflatable Hirers Alliance and The Inflatable Play Enterprise organisations. All of our bouncy castles are registered with PIPA and carry current certificates.